Cook at Kurnell (“we”, “us”, or “our”) is committed to protecting your personal information and ensuring its privacy, accuracy, and security. We handle all personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What is Personal Information?
Personal information is any information that identifies you, or from which your identity can reasonably be ascertained. This may include your name, contact details, payment information, and details relating to your event or enquiry.

Collection of Personal Information
We may collect personal information when you:

Make an event or table booking

Enquire about our services via email, phone, or in person

Join our mailing list or participate in promotions

Provide feedback or respond to surveys

Make payments for our services

Use our website or social media pages to interact with us

The personal information we may collect includes:

Name, address, phone number, and email address

Event details such as date, guest numbers, and preferences

Payment and billing details

Copies of correspondence between you and us

We will only collect sensitive information, such as dietary or health-related details, with your consent and only where necessary for your booking or event.

How We Collect Your Information
We collect personal information directly from you through:

Phone calls, emails, and in-person meetings

Website enquiry forms or online booking systems

Social media messages and interactions

Payment processing when you confirm a booking

We may also collect information from publicly available sources where relevant, such as when you post about your event with us on social media.

Use of Personal Information
We may use your personal information to:

Confirm and manage your bookings

Communicate with you about your event

Process payments and issue invoices

Send you updates about promotions, special events, or news if you have opted in

Improve our services and customer experience

Comply with legal obligations

We may contact you by phone, email, SMS, or post.

Direct Marketing
If you have provided your contact details, we may send you promotional information about Cook at Kurnell events, packages, and offers. You can opt out at any time by following the unsubscribe link in our emails or contacting us directly.

Disclosure of Personal Information
We may share your personal information with:

Staff members involved in managing your booking or event

Third-party service providers, such as caterers, equipment hire companies, or payment processors, where necessary to deliver your event

Legal or regulatory authorities when required by law

We do not sell or rent your personal information to third parties.

Security of Personal Information
We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure systems for storing personal and payment information. Please note that transmission of information via the internet is at your own risk, and while we take measures to safeguard your data, we cannot guarantee complete security.

Access and Correction
You may request access to the personal information we hold about you or request corrections if it is inaccurate, outdated, or incomplete. We will respond within a reasonable time frame.

Complaints
If you have a question, concern, or complaint about how we handle your personal information, please contact us directly. We will investigate and respond as quickly as possible.

Third-Party Websites
Our website and social media may contain links to external sites. We are not responsible for the privacy practices of those sites, and we recommend reviewing their privacy policies before providing them with your personal information.

Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website.

Contact Us
Cook at Kurnell
Email: hello@cookatkurnell.com.au
Phone: (02) 9053 9050
Address: 306-308 Prince Charles Parade, Kurnell, 2231